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Increased threshold allows for search of more resources at once in Universal...
Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49)on Dynamics 365 9.0.xHave you or your...
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Sort available resources by total available time in Universal Resource...
Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49)on Dynamics 365 9.0.xWant to be sure you...
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Customer Driven Upgrade for Dynamics 365, version 9.0 is coming
We are in the final phase to prepare the customer driven update roll-out that will allow you to schedule the update of an instance to Dynamics 365, version 9.0. The current target to make update...
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Release Notes for Field Service and Project Service Automation Update Release 3
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x We’re pleased to announce the latest...
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What’s new in Universal Resource Scheduling for Dynamics 365 December Update 1
Applies to Universal Resource Scheduling solution (version 2.2.x), Field Service application (version 7.2.x), Project Service Automation application (version 2.2.x) On Dynamics 365 version 9.0.x) A few...
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What’s new in Universal Resource Scheduling for Dynamics 365 December Update 2
Applies to Universal Resource Scheduling solution (version 2.3.x), Field Service application (version 7.3.x), Project Service Automation application (version 2.3.x) On Dynamics 365 version 9.0.x) From...
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Discontinuation of Cortana integration
Applies to: Dynamics 365 (online), version 9.x Dynamics 365 (online), version 8.x, Dynamics CRM Online 2016 Update After carefully consideration, we've decided to discontinue the Cortana integration...
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Work continues on Dynamics 365 digital assistant experiences
Applies to: Dynamics 365 (online), version 9.x Dynamics 365 (online), version 8.x, Dynamics CRM Online 2016 Update We are working to deliver a robust and scalable digital assistant experience across...
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Scheduling Your Dynamics 365 Organization for Microsoft Dynamics 365 (online)...
We are providing the following information to help you effectively plan for a successful update to your existing Dynamics 365 organizations to Dynamics 365 (online), version 9.0.What you need to know...
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What’s new in Microsoft Social Engagement 2018 Update 1.1
Microsoft Social Engagement 2018 Update 1.1 is ready and will be released in January 2018. This article describes the fixes, and other changes that are included in this update.New and updated...
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What’s new in Voice of the Customer version 9.0.1027.16
We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and...
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Release Notes for Field Service and Project Service Automation Update 5
Applies to: Project Service Automation for Dynamics 365 version 8.2, Field Service for Dynamics 365 version 8.2, Universal Resource Scheduling (URS) solution on Dynamics 365 version 8.2We’re pleased to...
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Continued support for Outlook add-in (Dynamics 365 for Outlook)
In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. The deprecation...
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Machine learning implementation strategy for a customer service center
With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are...
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Migrate from Adxstudio 7 to Portal capabilities for Dynamics 365
As we announced in September 2017, Product support for legacy Adxstudio Portals v7 will end on August 1, 2018.As mentioned in the blog announcing deprecation of Adxstudio v7, we are providing a...
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What’s new in portal capabilities for Microsoft Dynamics 365 version 8.4.0.273
Portal capabilities version 8.4.0.273 for Microsoft Dynamics 365 rollout has started and you will be getting this release shortly. This article describes the features and enhancements that are included...
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Preview: new Dynamics 365 support center
We're happy to announce the launch of a new Help + support ticketing experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve...
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What’s new in Microsoft Social Engagement 2018 Update 1.2
Microsoft Social Engagement 2018 Update 1.2 is ready and will be released in February 2018. This article describes the fixes, and other changes that are included in this update.New and updated...
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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft...
The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client...
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What’s new in Universal Resource Scheduling for Dynamics 365 February 2018...
Applies to Universal Resource Scheduling solution (version 2.4.0.47), Field Service application (version 7.4.0.74), Project Service Automation application (version 2.4.0.46) On Dynamics 365 version...
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